Consumers are eating out less, so when they go out to eat they are extremely selective as to where they dine.  Therefore, now, more than ever, it is essential to win your guests over in each and every visit.  Their experience must be memorable so they return and also tell their friends!

Does your organization make each guest’s experience memorable?  Does your service staff consistently go above and beyond the call of duty to win guests over?  If not, commit to providing your managers or service staff a refresher course in customer service to ensure you're winning the consumer's dining dollars. 

Give ‘em the Pickle is an upbeat, inexpensive, highly interactive training program that gets everyone involved in improving customer service.  Give ‘em the Pickle is tailored to include your organization’s service standards, thus reinforcing company expectations.  In just two short hours, lively discussions cover the following topics:

• The guest service concept of giving a “pickle”
• Guests’ expectations for good service
• How and why to exceed guest’s expectations
• How each person’s attitude impacts a guest’s experience
• Why service efforts must be consistent
• Why teamwork is critical to ensuring repeat guests

Each attendee leaves the session with a personal assessment of how well they serve the guest, as well as an action plan on what they will do to improve their guest service skills.